Quality Guarantee

Feed Central Quality Guarantee: By selling hay to the customer, Feed Central agrees to the following in relation to quality:

1. Hay Quality As Described: Hay delivered will be as described on Feed Central's Hay Quality Statement (HQS) and / or Feed Central's Contract at the time of delivery.
   
   
2. Hay Replacement: If the hay delivered is different to the product described on the HQS or contract, Feed Central is committed to taking that hay away and replacing it with hay of at least the same quality as described, for no additional cost.
   
   
3. Demurrage (Truck / Transport Hold Up): Feed Central will cover costs associated with holding the truck up / truck downtime, while the problem is sorted out, for a reasonable period of time.
   
   
4. Interim Product: Feed Central will not be responsible for the customer purchasing interim product, to fill a feed gap, from another source.
   
   
5. Guarantee Limitation: It is the customer's responsibility to inspect hay on arrival. Feed Central does not in any way guarantee the product after it has been accepted and unloaded by the customer.
   
   
6. After Hours Contact Number: Feed Central provides 24 hour phone contact and answering service. The number to call
   is 1300 669 429.